Help • How to Order • Our Guarantee • Delivery and Returns • Frequently Asked Questions • Privacy Policy • Terms & Conditions
How to Order
You can order online 24 hours a day, 7 days a week. Simply add the items you require to your basket. You can view and amend your order at any time by clicking on 'My Basket'. When your order is complete, click on 'Proceed to Checkout' and enter your customer details, delivery details and payment information. We will e-mail you with your order status shortly after you have placed your order.
Finding the right product
Quick Shop - If you are ordering from our catalogue and know the codes of the items you are interested in, the easiest way to find them on the site is to enter the codes in the Quick Shop code boxes on the home page.
Browse - Have a look through the categories listed down the left hand side of the screen to get an idea of what's available on the site.
Search - Type in keywords into the search box at the top of the screen, or into the advanced search page (top left under our logo), which allows you to carry out a more specific search.
Each product has its own page, which should give you all of the information you need to buy the product or obtain a quote, including an enlarged. Don't forget to look at the matching items on the right hand side of the page.
Select what you want to buy. To add something to your shopping basket, click the 'Add to Basket' button on the main product page. Be sure to select the correct quantity and colour / size if required. You can always remove items later so don't worry if you're not sure at this stage.
Completing your purchase.
Review your basket - click on the 'View basket' button at the top of the screen. Amend the quantity ordered or remove an item if required.
Checkout - when you are happy with the contents of your basket click on the 'Go to checkout' button and you will be asked to fill in your name, address and contact details. If you have already registered with us, you will be given an opportunity to log-in to avoid you having to enter all of your personal information again. You will also be given an opportunity to send the goods to a different delivery address and to add delivery message with the order, if required.
Pay - The final stage takes you to a secure server where you enter your credit card details. This page is 100% secure to prevent it being accessed by anyone else.
Our Guarantee
We want you to be delighted with and enjoy the products you buy from us. If you are not completely satisfied with your purchase, simply return it to us within 14 days, unused and in its original packaging for a refund or exchange. When trying on shoes for size please ensure they are worn on a carpet or a non-marking floor. We will not replace shoes or items of dancewear that have been danced in or used , tights will not be exchanged or refunded if removed from their original packaging , please check the size guide on the reverse of the packaging to ensure fit before removing . We recommend that you keep the original packaging and transport packaging until you are certain you intend to keep the goods.
Please complete the 'Returns Form' when returning goods to us , exchanges or refunds will not be processed unless accompanied with a completed returns form . For help completing this form please call 01305 761223 (Mon-Fri 10.a.m to 5.00 pm) .Please note carriage costs will be refunded only if the goods are faulty or if we have miss-picked your order.
Complaints: If you wish to make a complaint please call us on 01305 761223 or email to chris.smart@borntodance.org.uk
We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours. Delivery and Returns
Born to dance delivers to all areas of mainland UK and Northern Ireland. We despatch orders either via The Royal Mail on a first class service allow 7-14 depending on avalability. Packets/parcels we deliver can not, generally, be posted through a letterbox, so please ensure that the address you provide us with for delivery purposes has someone available to receive or sign for your delivery. If a delivery is attempted and fails you will receive a card indicating where your parcel is being held. Please contact the delivery service to arrange delivery or collection.
Our Refund Policy Is As Follows :
Goods for Return or Exchange must be returned to us within 30 days from the date of despatch, unused and in its original packaging for a refund or exchange. A Returns Note will be provided with the goods and this must be completed when returning goods .Trade Customers please refer to the Exhange and Refund section of the Terms & Conditions on the back of your whoesale price list as these apply when ordering from this site . If exchanging items Postage & Packaging will apply at the published rates to despatch exchanged items to you . When trying on shoes for size please ensure they are worn on a carpet or a non-marking floor. We will not replace shoes or items of dancewear that have been danced in or used , tights will not be exchanged or refunded if removed from their original packaging , please check the size guide on the reverse of the packaging to ensure fit before removing . We recommend that you keep the original packaging and transport packaging until you are sure you intend to keep the goods. It is advisable to return goods on a registered delivery , we will take no responsibility for goods returned to us which are lost or damaged in transit , please ask the carrier you are using to advise on insurance and compensation levels to ensure they are suffice in the event the goods are lost or damaged in transit .This does not affect your statutary rights .
Frequently Asked Questions
1) How do I find the product I am looking for?
See the how to order section at the top of this page
2) What happens if I wish to return something? See the delivery and returns section
Click here for information on delivery and returns
3) Do you supply samples?
We only supply samples to trade customers.
4) Do your prices Include VAT?
All prices include VAT where applicable. All trade prices are quoted exclusive of VAT and will be charged on the appropriate sizes and style.
5) How does delivery work and how much does it cost?
See the delivery and returns section
6) What guarantee do you give?
See the gaurentee section
7) What payment methods do you accept?
We accept payment by Access, Mastercard and Visa, or Switch, Solo and other debit cards. Your card will be charged on the day of despatch of the goods to you.
8) Will you send me junk emails?
Absolutely not. We are committed to protecting your privacy and will only send you further information about our products if you specifically request it.
9) How do I cancel my order?
If you change your mind about anything, you can cancel the order as long as we have not already despatched it. Please contact us on 01305 761223 or If you have already received the goods, you can return them to us within 7 days of receipt unused and in their original packaging for a full refund.
10) How do I change my personal details?
If you wish to change any of your details (address, email address, telephone etc), please click on checkout at the top of the page and you will be able to make as many amendments as you wish.
11) I have forgotten my password.
Click on checkout at the top of the page and enter your email address. We will then email your password to you. Alternatively call our customer service on 01305 761223. Privacy Policy In order to process your order we need to ask for your name, address and contact details. We keep these details on file so that we know who our customers are and we can deal with any service queries or returns.
When you place your order you are given the choice about whether or not you would like us to contact you with email newsletters detailing product launches and special offers, and whether or not you would like to join our catalogue mailing list.
We sometimes make our mailing list available to other companies with products of a similar quality which we think may be of interest to you. If you do want your details to be passed on, you can let us know when you register or order.
Please do not divulge your username, password or account details to friends or colleagues who may try to order goods on your account.
Terms & Conditions This website is operated by EKM powershop. By using this website, you acknowledge that the use of this website is subject to the following terms and conditions.
Prices: Prices quoted are all inclusive of VAT where applicable. Prices exclude packing and carriage costs. Postage/freight will be charged at the published rates on our website or for trade customers in our catalogue/price list. Prices charged will be those ruling at date of despatch. All previous deals and promotions will end upon publication of the current catalogue/web site. Special offers are subject to availability and may be withdrawn at any time. Dance Depot reserves the right to adjust prices if suppliers inform us of price changes at short notice. All prices are quoted without obligation and are subject to alteration without notice.
Delivery: Orders placed before 1.00 pm on a week day will normally be sent that day , stock availability permitting. Goods are despatched on either 1st class service or by Parcelforce 7-14 day delivery. None of these services are a guaranteed delivery.
Money Back Guarantee: You may return any stock item within 30 days from date of despatch . Normal returns policy applies to all trade cutomers , please refer to the Terms & Conditions published on the back of your wholesale price list .Goods must be in their original condition and contained within their product packaging and then packed in suitable poly bag or a box for transport along with our official returns document.
Samples: We only provide samples for trade customers
Force Majeure: We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond reasonable control.
General: All products subject to availability. We reserve the right to allow substitute stock with slight style/colour variations to enable us to supply you a complete order. However, you will be contacted to confirm that you will accept alternative stock. Every effort is taken to recreate each item, but the colour reproduction is as accurate as modern resolutions will allow. Born to Dance is not responsible for typographical, pricing or other errors and reserves the right to cancel any orders based on such errors.
Buy online and get 10% discount. Born to Dance supplies Dance shoes, Dance clothes, Ballroom, Jazz ,Latin,Salsa,Tap,Ballet. Capezio,Roch Valley,Freed,Katz.
BORN TO DANCE UK LIMITED Private Limited Company. Number 06718902
freephone 8081788786
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